Filed under: Consumer Complaints
by admin on Mar 22nd, 2013
The computer processor or the central processing unit nestled core hardware chips and parts. The computer processor is considered the brain of the computer as it serves all the operations of a computer. The computer processor processes all types of data tracking and transferring operations. For this reason, even minor issues with any parts inside CPU may create severe troubles for computer users since respective software drivers and operating systems are connected to hardware components latched inside a computer processor. iYogi helps its subscribers who report different types of problems related to computer processor.
iYogi analyzes top 5 iYogi complaints related to computer processor:
1. Sluggish performance of a computer
Slow or poor computer performance is one of the problems to be registered on iYogi complaints form. There are several reasons why a computer processor may fail to process data and deteriorate the performance of a computer. These are low or lack of maintenance, fragmented disk, corrupted computer registry and many more. Any unnecessary software or outdated software may also reduce the performance of a computer. In such cases, iYogi suggests or helps users remove the software. It also optimizes and tunes up the computer to improve the speed of the computer.
2. Freezing and shut down of computer
Both software and hardware components of a computer may lead to freezing and frequent shutting down of a computer. When computer processor fail to process and send data to the destination application or part of the PC, your computer may slow down, stops responding to your input and freezes occasionally. In order to solve these problems, iYogi advises users to updating the device driver.
Another recurrent issue that occurs with computer CPU is overheating of computer. When computer processor has to work on multiple applications and has to process huge data fast, the CPU will produce heat. iYogi advises its subscribers to check with the computer fan. If the laptop or desktop fan fails to cool down, users need to plug in an external fan to cool off the OC and prevent your PC from harmful exposure to heat which may severly damage your PC.
4. Processor cannot recognize operating system
Another common problem with computer processor is that the CPU may fail to recognize existing operating system installed on the PC. If the central processing unit is updated for the existing operating system, then you may face such errors. iYogi advises its users to an updated version to the latest and compatible version.
5. Software updates
If the user fails to do update some important or recommended software updates, they may face such issues. iYogi suggests users to ensure that they download and install all important software updates on their computer, from time to time.
Filed under: Consumer Complaints
by admin on Mar 7th, 2013
Graphics card is a crucial hardware component of a computer that it enables displaying graphics on the monitor. The graphics card is attached with the motherboard inside the CPU of a computer. Functions of a graphics card are governed by a respective graphics card driver. Hence, many errors related to a graphics card occurs in relation to the graphics card driver such as outdated graphics card driver, driver conflicts with the operating system, missing, installing and uninstalling of a graphics card. Especially if the user has recently upgraded the OS of the computer or installed a new graphics card, then the user may face graphics card problems such as missing graphics card, incompatible graphics card driver, and blank screen among others. iYogi received many such problems related to graphics card.
iYogi analyzes top 5 iYogi complaints related to graphics card:
Faulty display with the screen is smaller or larger than actual size
This is one of the most common graphics card problems reported on iYogi complaints form. iYogi suggests its subscribers to check for the screen resolution. Such issues surface when the screen resolution is wrongly set while configuring Windows OS. In order to set the screen resolution, users should access ‘Control Panel’, select ‘Display Settings’ and adjust the screen resolution as per the requirement. If the problem still persists then, iYogi recommends users to install or upgrade the graphics card.
The flickering screen
Flickering screen is display problem which is related to the graphics card in a computer. When such problem is registered on the iYogi complaints form, iYogi suggests its subscribers to reset the ‘refresh rate’ of the display.
Blank computer screen
There are a few points users need to check when they complain black computer screen problem on iYogi complaints form. This problem could be led by a faulty graphics card if the card is not properly installed in the graphics card slot.
Display shows no colors but blue, purple and pink
When users notice that the monitor only displays no other colors but blue, pink or purple shades, then iYogi suggests its users to check the color depth if it is properly set. They need to access ‘display settings’ from ‘Control Panel’. If the color depth is properly set, then this problem indicates that user needs to upgrade the graphics card.
Screen produces noise
Most of the graphics cards feature cooling fans. This problem occurs when the cooling fan needs to be cleaned since the fan cannot be replaced separately. iYogi recommends to change the graphics card to a later version which is supported by the existing Windows OS.
Filed under: Consumer Complaints
by admin on Feb 26th, 2013
If you are highly dependent on your Windows-based computer, then it is important to learn about Windows error messages. If something goes wrong with your computer, you need to learn about how to understand those obscure error messages and how to fix those error messages. If you want to learn about most common Windows error messages, then here is a rundown of five errors messages which are most likely on Windows-based computer.
iYogi analyzes top 5 iYogi complaints on error messages users face with their Windows-based PCs:
- Low disk space
This is one of the most common error messages users report on iYogi Complaints form. iYogi explains that this error message indicates that the main memory or the hard disk drive of your computer is almost full. If you receive this error message, then you need to act upon to free up some memory space immediately – erase those unimportant files and programs, take back up of all documents, music, movies, and pictures among others on an external hard disk drive.
- Invalid Win32 application
When a Windows-based PC user report of this “………………. Invalid Win32 application” error message on iYogi Complaints form, iYogi explains that this issue must occur when the user tries to access or open a program or file. If a file is designed to work with a specific version of Windows version, or when a 64-bit program conflicts with the 32-bit Windows machine, then you may see this error message. In that case, you need to delete the file or program in question, download the compatible version with the Windows OS installed on your system.
- Access denied
This is another common error message users report at iYogi Complaints form. iYogi suggests that when a user tries to access on a Windows-based computer that the user does not have access to. Such issues are most likely when a computer is being shared by multiple users, most prevalent in office environment. In that case, the user needs to seek password to open the program or file.
- The connection was denied
When a subscriber reports this error message on its iYogi Complaints form, iYogi technicians suggests that this issue when a user tries to access a remote desktop which is either running Windows 2008 or Windows 2003. The user was not authorized to access remote login to the desktop. In such cases, users need to get added to the users group which is given remote access to the desktop.
- Stop error 7B
Another prevalent error message that users complain at the iYogi Complaints form is that “Stop error 7B”. This error message occurs the hard disk drive error occurs to a PC running Windows XP operating system. If the configuration of your Windows XP-based computer does not have an essential component such as IDE controller, then this error message will pop up. The user needs to make sure that the primary and secondary components are present in the configuration of the computer.
Filed under: Consumer Complaints
by admin on Jan 15th, 2013
Windows 8 has become a household name among PC users across the world. You have either upgraded your computer to this new Windows 8 operating system or you might be planning to switch to this tiled fashion interface of Windows 8. Hence, it is important to understand different types of problems you may face with Windows 8 operating system. Here is a rundown of Windows 8 problems that are most frequently reported on iYogi Complaints form by its subscribers.
iYogi analyzes top 5 iYogi complaints related to Windows 8 operating system:
An error message: “Windows 8 installation has failed”
Many iYogi subscribers have reported this error message on iYogi Complaints forms. But, you can solve this problem. iYogi helps its subscribers troubleshoot this Windows 8 installation problem by taking remote access of their PC. However, you may resolve this issue on your own. First, check minimum system requirements for upgrading to Windows 8. iYogi recommends users to uninstall third-party software and antivirus by removing those programs in a USB flash drive. Next, restart the PC, close all non-essential software and application and select ‘install only’ by doing a CleanBoot. If your download file is corrupt, then you need to download a new ISO file. Once the ISO file downloaded, reinstall Windows 8.
You hear no sound on Windows 8
This is another frequently reported problem on iYogi Complaints form. When users face this issue, iYogi asks to check if the sound card is functioning properly from ‘Device Manager’ option. From there, users can find out if the PC has a sound card or a sound processor preloaded or if it is working right. If the driver for the device is not installed, then users need to install a driver in Windows 8 compatible mode. If the driver is outdated or corrupted, then consider updating drivers.
Windows 8 black screen
Many users have registered Windows 8 black screen issue. iYogi guides users who are facing a Windows 8 users to reboot their PC by pressing the power button. Reboot the PC in the Safe Mode, disable or uninstall third party software, antivirus and unplug all external devices (except two essential keyboard and mouse). Check if the graphics drivers are compatible from Windows Compatibility Center. If you want help with installing/uninstalling/reinstalling a Windows 8-based graphics driver, the post your requirements at iYogi Complaints form.
Cannot install or recognize Windows 8-based drivers
Many users seek help with installing Windows 8-based drivers on iYogi Complaints form. If you want to do it on your own, then update the driver in the Compatibility Mode. You may seek remote tech support from iYogi to troubleshoot problems with updating drivers.
Freezing issues on Windows 8
Are you facing freezing issues on Windows 8? Many iYogi subscribers have already complained of this issue with the latest operating system of Microsoft on iYogi Complaints form. You may have installed or upgraded a program; in that case, disabling or uninstalling that software would resolve the issue. iYogi provides comprehensive technical support to troubleshoot driver issues. get in touch with iYogi.
Filed under: Consumer Complaints
by admin on Dec 17th, 2012
Monitor or screen is the primary interface of computer to show us each output for our each click or gesture. Hence any fault or flawed display significantly hampers our computing activities. Unfortunately, monitor problems are most likely and are of different types. iYogi has created an iYogi Complaint form to allow its subscribers to lodge computer problems they face. On the basis of the type of problems and frequency of occurrence of those problems received on iYogi Complaint form, iYogi has made a roundup of five types of computer display issues.
iYogi analyzes top 5 iYogi complaints users report regarding computer display:
1. The computer display flickers
Our customers often report that their computer monitor tends to flicker on the iYogi Complaint form. In such cases, iYogi suggests the refresh rate of the monitor. If the refresh rate is found to be 50 Hz or 60Hz, then the display problem is caused by interference from nearby electrical products, such as fluorescent lamps. Then, we recommend users to increase the refresh rates to 72Hz. A higher refresh rate will stabilize the flickering display and also lessen eyestrain.
2. Distorted image
Many a times, customers whine about distorted graphics on iYogi Complaint form. These kinds of computer display problems are most likely on LCD monitors. Many LCD monitors cannot support resolutions any lesser than its native resolution and thus, it creates distorted graphics on the computer monitor. In such cases, iYogi suggests to set resolution of the monitor to the native resolution.
3. Monitor goes blank sudden
Many iYogi customers raise an alarm stating that their monitor goes blank repeatedly on iYogi Complaint form. When the monitor goes blank, iYogi advises that the problem could be related to the display card. In such cases, we advise users to check with other monitors to verify if the problem is caused by a faulty display card.
4. Appearance of black lines
Many users register appearance of black lines on the screen on iYogi Complaint form. Following the appearance of black lines, the display often disappears. Such computer display issues are triggered by the copper windings in the CRT monitor. Hence, they need to replace the monitor.
5. Incorrect colors or dark spots on the screen
Users often report dark spots on the computer display on iYogi Complaint form. iYogi recommends pushing magnetic devices from the monitor such as modem, speakers, mobile devices etc. If you notice that pink turns purple, green becomes blue, then the problem is caused by any broken pin, wire, video cable or connectors. Check with these plugs and connectors.
Filed under: Consumer Complaints
Top 5 Consumer Complaints: iYogi Reveals Five Primary Issues Users Face while dealing with Virus Infectionsby admin on Dec 4th, 2012
Internet has revolutionized our lives, providing us an easy way to access and communicate with the outside world. However, unfortunately, it has also made it easy for viruses and other malicious software to infect our computers. Viruses, worms, spyware, and Trojans are some of the malicious programs that are known to infect computers and create havoc. Out of them, viruses are the most potent and common cause of computer infections.
iYogi analyzes top 5 iYogi complaints that users face while dealing with virus infections:
1. Computer slow down:
Slow computer performance is the most common problem that iYogi subscribes face when their computers are infected. Due to this, programs take forever to open. The best way to resolve the issue is by scanning the computer and removing the detected virus and other malware. iYogi also suggests its users to install a good antivirus program and keep it up-to-date with latest virus definitions.
2. Computer restarts unexpectedly:
This is another most common issue that iYogi subscribers face due to virus infections. To solve this issue, iYogi technicians boot the user’s PC in safe mode and scan it to detect and remove possible infections. Viruses must be removed for your computer to run correctly. Apart from this, iYogi technicians also suggest its users to remove any unknown third-party programs installed on their PCs.
3. Computer freezes or crashes:
This is the third most common issue that iYogi subscribers have to hassle with. Due to virus infection, PC users face computer freezing or not responding problems while surfing the Internet or while installing or updating any software on their computer. While there are many reasons due to which computers freeze or crash, virus infection is the most common issue. The best way to solve the problem is by running a good virus scan and removing all kinds of infections from your computer.
4. Computer shows lots of error messages:
iYogi subscribers often complain that their system shows unexpected error messages that keep flashing on their screen constantly. iYogi technicians record that most of the times, these error messages are linked to virus infections. There are chances that these error messages are displayed by malicious spyware that direct you to fake antivirus software, thus causing further harm to your computer. iYogi advices its users to download antivirus software and their updates only from trusted vendors, preferably from the manufacturer’s website only.
5. Files or folders have been deleted or changed:
Rouge viruses often hide files and folders on your hard drive by adding the hidden attribute to every file or folder. Due to this, customers complain that their files and folders have been deleted. iYogi technicians help users by running recovery application to detect missing or corrupted files and folders. using further harm to your computer. iYogi advices its users to download antivirus software and their updates only from trusted vendors, preferably from the manufacturer’s website only.
Filed under: Consumer Complaints
by admin on Nov 27th, 2012
iYogi analyzes top 5 iYogi complaints related to web browsers:
- Change computer’s default browser
Computer’s default browser is one that your computer automatically uses to open up a web page. iYogi subscribers usually seek solution when they are unable to set their browser as their default browser. Setting up your default browser is easy, but at times your computer is unable to set your desired browser as default and it keeps changing back to the current browser. Users are advised to check if the desired browser has been properly installed on their computer. To make everything work properly, users should also check if the desired browser has all its defaults set properly by accessing it through the Default Program applet from the Start menu.
- Delete Browser History
We all want to make sure that no one snoops in and see what we have been doing on the Internet. Deleting browser history helps you do all that. However, at times, iYogi subscribers often complaint that they are unable to delete their browser history or even after performing all the necessary steps, the changes are not reflecting. To solve this issue, you need to clear your browser’s cache and cookies. While this may solve the problem, you must remember that deleting your browser’s cache and cookies will remove all your saved settings for the websites that you have previously visited.
- Customize Cookies Settings
Cookies help in storing your website’s preferences, your browsing history, and your login state. Some websites require your cookies to be enabled before you can log in. Users complaint that they are receiving an error message that states the web page is unable to accept the cookies. This behavior can occur if the cookies file is damaged or if the registry has not been updated correctly. The problem can be easily rectified by enabling the option to accept cookies, by renaming the cookies file in Windows or cookies folder, or by updating the registry correctly.
- Change Browser Security Settings
The browsers have settings and preferences that help you enhance your browsers security so that hackers are not able to steal your browsing history and other confidential details. iYogi subscribers complaint that they are unable to change their browser’s security settings. To fix the problem, iYogi technicians perform a variety of steps like enabling the Privacy tab or clicking on the Advanced tab to Restore defaults.
- Adjust Browser Font Size
Unable to adjust the browser’s font size is another common complaint of iYogi subscribers. There are several reasons that cause fonts to become distorted. Mostly, the issue is caused due to a spyware program. To solve the problem, iYogi suggests users to try restoring the browser back to its default setting. This will also help you in case you need to customize the font size instead of the default size that the browser puts up on its own.
Filed under: Consumer Complaints
by admin on Nov 6th, 2012
iYogi receives thousands of computer problem queries from iYogi Complaint forms from its subscribers and website visitors. PC owners report different types of errors, error messages and technical hiccups they face with computer memory. There are too many issues to mention; that’s why iYogi has listed major five computer memory issues that occur most frequently to PCs and that are mostly reported via iYogi Complaints –
Bad computer memory issues
You may think that your PC memory is quite reliable but it may show some faults at times. There are many computer memory issues caused by bad memory and these issues include sudden memory crashes, Blue Screen of Death, your computer fails to boot, distorted graphic display among others.
Improperly installed memory
Faulty installation of computer memories triggers a lot of issues. Often customers request for solution on iYogi Complaints for problems that pop up due to wrongly installed memory slots on their PCs. iYogi suggests to check the compatibility of the memory slots with the processor and the operating system of the PC, before installing on a PC. They suggest you to refer with PC’s user manual which includes information on the require specifications and steps of installing memory.
Lack of maintenance and other software issues cause various memory issues. Often iYogi subscribers complain Blue Screen of Death (BSOD) error, as well frequently heard beep sound after booting, system freezing, repeated system reboot, problems with Windows programs and many more.
The error message: “your system is running low on virtual memory”
This error message is one of the most often issues PC owners post on iYogi Complaints Form. Customers often notice that their PC is gradually losing its performance and applications take longer to open, close and often hang. Also the Internet connection becomes slower that webpages take a long while to load. In such situations, you may notice an error message that “virtual memory is too low”. Your computer uses virtual memory when the RAM is insufficient to run or work on a program. To fix this issue, you need to upgrade or increase the RAM memory.
Slow and faulty performance
Many customers have reported if slow and faulty memory problems on iYogi Complaints Form. PC running without sufficient memory fails to carry out computing activities at its usual pace. You may notice warnings of low computer memory. In such cases, you need to install more memory. You may also notice distorted graphics problems which is another symptom of graphics card memory problems. You may fail to boot your computer at times due to low memory or bad memory problems. The only solution in these scenarios is to replace the memory and reboot.
Filed under: Consumer Complaints
by admin on Oct 19th, 2012
iYogi analyzes top 5 iYogi Complaints that users face related to performance issues:
1. Computer freezes and locks screen
Many a times, iYogi subscribers seek solution when their computer freezes. Computer freezing is one of the common phenomena that PC users get hassled with. To solve computer freezing problems, PC owners need to dig in internal issues that caused PCs to stop running and halting programs. Users may notice their computer freezing problems while browsing Internet, installing or upgrading software, installing updates, and while starting up the computer. Probable reasons of computer freezing are dust accumulation, incompatibility of a device with the driver software, virus infections or software issues. Also, if the PC is quite old and is running with insufficient RAM memory, then the PC will start freezing now and then. In such cases, you need to upgrade the RAM memory to open and work on multiple programs smoothly.
2. Blue screen of death
Blue screen of death is one of the very common iYogi Complaints. Most of the Windows-based PC owners are plagued with BSOD problems. There are many reasons why users may see that their PC suddenly starts functioning and shows a blue screen with error messages. This is the time when users need to ask themselves if they have installed any new software or a hardware component, updated any device driver, noticed some sort of virus alert messages among others. In such cases, they need to undo the recent changes made to their PCs. iYogi advises users to restore PC to any good restore points, uninstall the currently installed device driver, undo registries of currently uninstalled programs.
3. Computer performance is down
Slow PC is one of the most frequent iYogi Complaints that users lodge. Major reasons of slow or poor computer performance are infection of Trojan or spyware, inadequate RAM or memory space, wrongly installed hardware components and outdated drivers among others. iYogi suggests scanning your PC using an antivirus, upgrading the outdated device driver, updating an antivirus with the latest virus definitions.
4. Computer repeatedly shutdown and restarts
Considering the frequency at which users report of computer rebooting problems, we have included in the top 5 iYogi Complaints that technicians handle on regular basis. When subscribers complain of such issues, iYogi technicians boot PC in the Safe Mode, uninstall a third-party program if it causes the PC to reboot.
5. Users hear noises of electrical components
Noise coming from components inside the PC is another common iYogi Complaint users report most frequently. This is a classic example of hardware problems that hampers computer performance as well. To detect and resolve this problem, iYogi suggests unplugging the PC and open the case. Usually a damaged computer fan, loose wire may produce such noise. iYogi helps users resolve these computer problems by delivering remote tech support or onsite tech support at subscribers’ preferred location in the United States.
Filed under: Consumer Complaints
Top 5 Consumer Complaints: iYogi Reveals Five Primary Issues Users Face during Wireless Router Configuration to Networkby umang.chaturvedi on Sep 25th, 2012
iYogi reviews the top 5 complaints related to Wireless router configuration:
Arduous Configuration: To configure a wireless network, all one needs is a wireless router and important cables. But one needs to be extremely careful while connecting them, making Â sure there are no broken partsÂ and that the jacks are not loose at the ends. Some computers which are not configured for wireless will need wireless adaptors or dongles installed first. Â Laptops are easier as they come with in-built wireless systems. Also as each and every network is different setting up or personalizing can sometimes be challenging and may require expert help.Â
Problem Enabling File Sharing: Â Wireless routers are also often used as a file sharing devices, as they are enabled with USB ports. Users can simply connect their external USB drives to them and share files over the network. Users can also share their entire computer or a specific drive. Â Sharing a drive over the network with same SSID name or specific IP address is easy. One needs to open few ports, and check/uncheck some firewall settings on the router webpage. Â It’s always advisable to use a security password on computer drives so that other users on the network cannot Â Â access it without authentication. Sharing data over networks is easy but configuring data sharing properties or adding a new sharing device on a wireless network is not all that simple. It varies across manufacturers so users may have to do a bit of research to get acquainted with these features on the router webpage.
Enabling temporary wireless access: One of the biggest security risks to a wireless connection is allowing other people permanent access by design or default. Often, if a known person asks for urgent access, most users end up giving permanent access. When a visitor asks for access it is always advisable to enable a temporary access so that security is not compromised. In a temporary access, the time is preset and the user can use the wireless service for a certain duration. After that time frame the computer will stop recognizing the network. Â Router manufacturers are trying to simplify this process and recently few makers have launched a USB key with an automated setup routine. Â This application can be used on guest computers to help them get temporary wireless access.
Determine who all are on wireless network: A wireless network is not as secure as hardwire. Anyone can access it, and no matter how great the security architecture is technically, it’s not foolproof. It’s highly recommended to keep a tab on users. Regular checks might help you get details of network usage. Â Â Routers are shipped with a default SSID. Change it so that other users can’t sneak in using this information. To check who all are on the network, users can browse “attached devices or DHCP client list” on their router’s webpage.
Enabling effective security measures: Security of a wireless network is always a challenge and should never be compromised. These are a few things users can do to enhance overall security of their network:
- Set up static IPs on devices – this saves potential IP address conflicts, it’s like giving a permanent unique code to a machine.
- Enable Mac address filtering – this is like adding an extra layer of defense, as this feature performs complete check on devices connecting to the network and prevents unwanted network break-ins.
- Assign a WEP passkey to the network – this allows devices to exchange encoded messages.
- Set up Ad-Hoc Home WLAN – this makes entire network a closed group and devices are free to share data without going through a centralized location.
- Update router firmware frequently – this ensures the router’s first line of defense is current.
What iYogi has to say about it:
“Wireless has liberated the way we surf the Internet and go about our daily business, allowing us to work in different parts of our homes and offices by not being restricted to just once spot. However, while wireless has its many advantages, users are still challenged with configuration of routers and network security, ” says Vishal Dhar, President, Marketing and Co-founder of iYogi. Â ”Our tech experts are constantly being approached by subscribers with issues related to the wireless router configuration, which they help resolve.”